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What are the benefits of the Fuze Suite?

The potential tangible and intangible benefits derived from using the Fuze Suite are many and include improving support, reducing costs and increasing sales.
 

The Fuze Suite:

  • Reduces email and call volumes by getting staff and consumers to help themselves.
     
  • Reduces email and call handling times by getting staff to answers more quickly and resolving their inquiry on the first interaction.
     

  • Reduces operational costs by allowing tier-1 support staff to provide more accurate answers, more quickly and more often without escalation to tier-2 support staff.
     

  • Increases repeat business by ensuring that customer support across all channels and from all staff is consistent, prompt, personalized and of the highest quality.
     

  • Reduce staff training costs by providing a single, central and naturally growing repository of highly searchable and disparate information important to support consumers and internal operations.
     

  • Reduce operating and training costs by capturing, retaining and disseminating knowledge otherwise trapped in the heads of staff that is often lost when they leave or change jobs.
     

  • If using the optional personal finance Knowledge Packs module, increase revenue by getting more consumers to utilize your product and services after completing their initial research online.
     

  • Increase revenue by leveraging the rich consumer insights gained during self-service and assisted-service to provide more personalized support and in identifying relevant consumers for targeted offers.

For more about the benefits of the Fuze Suite, click here.

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