The Fuze Suite allows you to digitally capture rich member and customer information naturally as part of the support process. Regardless of the support channel used, the Fuze Suite captures and disseminates information about questions asked, information viewed, feedback provided, and customer satisfaction either directly or indirectly communicated to staff. This information is then available to look at your customers and members from an aggregate and individual basis, allowing you to proactively refine your products and services and provide more personalized service.